Smaller products will be shipped with regular ground shipping (generally USPS, FedEx, UPS or DHL). The average transit time is between 1-7 business days (not including pre-ship processing time) for any destination in the contiguous United States or Canada. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment. Generally, ground delivery is available Monday to Saturday 9am to 8pm. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that deliveries cannot be made to a PO Box

If the product that you are purchasing is a larger item, it will be shipped via truck freight, sometimes called 'back of truck'. Truck freight shipments usually take between 1-7 business days in transit to arrive (excluding pre-ship time).

The shipping company will call you in advance to schedule a delivery appointment window. In general, you must be at home to receive the order. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days. There may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy.

After the product is delivered to the shipping address, it is the customer's responsibility to unload it from the back of the truck. If the item is very heavy please ensure that you have assistance to remove it from the delivery truck. For an additional fee, the carrier can use a liftgate to remove the items from the truck for you. Inside delivery across the threshold of your home may also be available at an extra charge. Some truck freight companies can provide assembly of the items for an additional fee. Please contact us before placing your order for more information on this service. Please note that deliveries cannot be made to a PO Box.

Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days, and there may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy.

Web browser encryption
All the browsers supported by Serenity Living Inc offer 128-bit encryption. This provides a high level of protection for transmitting confidential data over the internet.

Firewalls
We have secure firewalls to prevent unauthorized access to our systems.

Monitoring
We monitor online and offline activity to enhance your security and to protect your financial information. Online information is safely transmitted, while our employees are screened thoroughly including criminal record checks.

For a complete review of how Serenity Living Inc protects you, please read "Secure & Intelligent Online Shopping".

1) Order online! - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day. (security guaranteed)

2) Call us! - Our sales and service team is ready to place your order over the phone. Our staff do not work on commission, so you will never be pressured. You can reach us at (877) 385-8950.

3) Mail-In Your Order! For details on how to mail in your order call us at (877) 385-8950. Available 24 hours a day

Please contact us with any questions you have. We are here to serve you. We guarantee your satisfaction. On most items, we offer a 30 day return policy. Please see our return policy for specific information.

Thank you for your business.

By Phone:
Tell Free (877) 385-8950

By Email:
info@serenitylivingstores.com

By Mail:
Serenity Living Inc
120-13480 Crestwood Place.
Richmond, BC V6V 2K1
CANADA

Privacy Policy

Personal Information

At Serenity Living Inc, we understand and share your concern about privacy. We do everything in our power to ensure that any information you share with us remains confidential. We will not solicit your information.

Information Collected

However, we do collect certain types of information for internal use. These include, but are not limited to, information on items browsed and pages visited, IP addresses, and cookie information. We store and analyze this information to ensure that our sites continue to offer products and services with you in mind.

In addition to gathering demographic information, we use your Internet Protocol (IP) address to help identify you and your shopping cart.
When you place an order with us, we collect information such as your name, address, telephone number, email address and credit card information. In the process of filling your order, when required, we do share this information with outside parties to fulfill your order: such as carriers, distribution centers and product manufacturers.

Emails

The personal information that Serenity Living Inc retains is strictly used to confirm and process your order and to be in contact with you should the need arise. During the ordering process, you will be sent three emails to: confirm your order, confirm that the method of payment has been approved and give you a tracking number once the order has been shipped.
Throughout our sites, you will find the "Email A Friend" feature that allows you to share product details or "Best Seller" information with your friends. Email addresses provided through the use of this feature are used strictly to direct email communication, and are not retained in our database. They are never used for any other purpose other than the original intention.

Cookies

Acceptance of cookies is not a requirement to browse any of our websites. However, when you click on "add to cart" it does require the acceptance of cookies. Our sites use these cookies to keep track of the items in your cart so that you don't have to re-enter the information each time you visit. Cookies are never used to store sensitive information like customer names, addresses, passwords or credit card numbers.
If you object to enabling cookies on your browser or are otherwise unable to use cookies, but would like to purchase an item from one of our websites, you can place your order by calling our toll free number (877) 385-8950. Please note that any information you provide over the telephone is still subject to our Privacy Policy.

Consent

When you register for "SerenityDeals" on any of our websites, you are giving your approval to us to keep you informed of any special sales or promotions that may be of interest to you. Any information you provide in this regard is completely voluntary. This is the only time Serenity Living Inc will send you promotional material. When you visit any of our web pages or register online for special offers, updates and sale alerts, we may ask for demographic information, such as the number of people in your household, age and gender. We may also combine any information about you that we have with other information from our business partners or other companies and affiliates.

Opting Out or Unsubscribing

If for any reason you no longer wish to receive correspondence from us or you do not want us to provide any information as outlined in our Privacy Policy, please send an email to administrator@serenitylivingstores.com with 'UNSUBSCRIBE' in the subject line. You may opt out from receiving communications from Serenity Living Inc at any time.

Security

We appreciate that a customer might be hesitant to send personal information over the internet. Serenity Living Inc has security measures in place to protect the loss, misuse and alteration of any information you submit on any of our websites. To keep your information safe and secure, we use Thawte, 128-bit SSL which is the highest encryption protection commercially available.
When you place an order with Serenity Living Inc, and enter your email address, you are automatically assigned an account with us. You can come back at any time and log into your account with your email address, and all of the data in your account will be accessible, in the event that you wish to change any of your contact information or you wish to place future orders with us. No credit card information is ever stored.

Changes to Privacy Policy

Changes to our Privacy Policy, in whole or in part, will be indicated on our website. As well, we will notify you accordingly by sending a notice via your email address listed in your Serenity Living Inc account. If you have further questions about Serenity Living Inc' Privacy Policy or have other comments on how we can improve your shopping experience with us, please do not hesitate to contact us at (877) 385-8950.
Thank you for your continued patronage.

Send Us Your Suggestions

Customer feedback is very important to us. We are always looking for ways to serve you better. We want you to become a lifelong shopper with Serenity Living Inc.

Please email us at info@serenitylivingstores.com.

Terms and Conditions

made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf

Product Descriptions
Serenity Living Inc and its affiliates attempt to be as accurate as possible. Material displayed on any of Serenity Living Inc' websites is regularly checked for accuracy and is presented "As is," without any warranties, expressed or implied. Information on any of the Serenity Living Inc websites might contain typographical errors, inaccuracies and/or omissions. These are unintentional.
Should a product be listed at an incorrect price or the description of the product displays erroneous information as the result of typographical errors or errors in pricing or other incorrect information from our manufacturers, we reserve the right to refuse or cancel any of these orders listed at an incorrect price. We reserve the right to refuse or cancel any of these orders with incorrect pricing even if your credit card has already been charged. In the event that the order was confirmed and your credit card charged, we will immediately issue a credit in the exact amount of the charge to your credit card. We apologize for the inconvenience this might cause you. If you are not completely satisfied with your purchase, you may return it subject to the conditions as outlined in our Return Policy.
Serenity Living Inc makes every effort to accurately display colors of products appearing on our websites. However, because the colors you see directly depend on your monitor settings, Serenity Living Inc cannot guarantee that your monitor will accurately display the colors of items on our websites.

Disclaimer

Material displayed on any of Serenity Living Inc' websites is regularly checked for accuracy and is presented "As is," without any warranties, expressed or implied. Information on any of the Serenity Living Inc websites might contain typographical errors, inaccuracies and/or omissions. These are unintentional. Therefore, Serenity Living Inc reserves the right to correct errors, inaccuracies and omissions, and change and/or update information without prior notice, including errors, inaccuracies and/or omissions related to product descriptions, pricing and availability. Serenity Living Inc will not assume any responsibility for any errors, inaccuracies or omissions found on any of our websites. Serenity Living Inc is also not responsible for any damages incurred as a result of the content or use of any of our websites. Further, any link between Serenity Living Inc and any other website does not constitute an endorsement of the linked or affiliated website. Serenity Living Inc does not make any warranty as to the content of other websites linked to Serenity Living Inc. We apologize for any inconvenience this might cause.
Links to Third Party Sites
Serenity Living Inc websites may include links to websites owned, operated and maintained by third parties. We have no control over these websites. When you access these linked sites, please be aware that the privacy policies on these third party sites may be different from our own. Before submitting any personal information on any other site, read the privacy policy of the linked site first.
Warranties, Disclaimers & Liability
It is the intention of Serenity Living Inc that the information and data contained on any and all of our websites is reliable, accurate and up-to-date. However, because information, documents and other kinds of data have been compiled from various sources, it is provided "AS IS."
Serenity Living Inc EXPRESSLY DISCLAIMS ALL WARRANTIES, CONDITIONS AND/OR REPRESENTATIONS, EXPRESSED OR IMPLIED, AS TO PRODUCTS SOLD ON OUR WEBSITES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTION REGARDING QUALITY OR FITNESS OF PURPOSE.
FURTHER, Serenity Living Inc DOES NOT WARRANT THAT OUR WEBSITES OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, IT BEING THE USER'S RESPONSIBILITY TO DETERMINE WHETHER ANY INFORMATION DOWNLOADED FROM OUR WEBSITES IS FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER ITEMS OF A POTENTIALLY HARMFUL NATURE.
UNDER NO CIRCUMSTANCES SHALL Serenity Living Inc OR ANY OF ITS MANAGERS, AGENTS, EMPLOYEES, AFFILIATES, SUBSIDIARIES, OR ANY OTHER REPRESENTATIVES BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, EXEMPLARY, MULTIPLE OR OTHER INDIRECT DAMAGES INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR IN TORT, ARISING FROM ACCESSING, USING OR THE INABILITY TO USE, THIS WEBSITE OR ANY RELATED MATTERS REGARDING PRODUCTS SOLD ON OUR WEBSITES.

Applicable Law

You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of any of our websites, and your purchase of products and/or services through any of our websites. Any infraction of the Terms and Conditions shall be governed by the laws of British Columbia and the laws of Canada without regard to any conflict of law provisions of your domicile residence or physical location. At our discretion, we may report any infractions or violations relating to the agreement to the appropriate authorities. You and Serenity Living Inc each agree to submit to the personal and exclusive jurisdiction of the courts located within British Columbia. The failure of Serenity Living Inc to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred. If you do not agree to be bound by the above terms of use, you should immediately discontinue your use of this site.

Our Address

Serenity Living Inc
120-13480 Crestwood Place
Richmond, BC V6V 2K1
Canada

USA Mailing Address:

93 S. Jackson Street #67294
Seattle, WA 98104-2818

Use of this site constitutes acceptance of our Terms of Use.